Refund and cancellation policy

Digital service delivery

MANA is subscription software for freelancers. Paid features are delivered electronically to your MANA account after Stripe confirms payment. We do not sell or ship physical goods, so physical returns and shipping policies do not apply.

Canceling a subscription

You can cancel at any time from Settings → Billing in MANA. Select the cancellation option and complete the process in the Stripe Customer Portal. Confirm the cancellation option and effective date shown by Stripe. To avoid the next renewal charge, complete the cancellation before your renewal date.

When cancellation is scheduled for the end of your current paid billing period, your paid plan remains available until the date shown by Stripe and will not renew. Your account then moves to the Free plan and its limits apply. Cancellation does not delete your account or workspace data. You can resume an end-of-period cancellation before it takes effect.

Plan changes

Moving to a higher plan tier or changing from monthly to annual billing can take effect immediately. MANA shows Stripe's invoice preview before confirmation, and Stripe applies any prorated charge or credit to that change.

Moving to a lower plan tier or changing from annual to monthly billing takes effect at the next renewal. Your current plan remains available until then, with no automatic refund or credit for the remaining prepaid period.

Refund eligibility

Subscription charges are generally non-refundable once paid, including for unused subscription time, account inactivity, a change of mind, or failure to cancel before renewal. This does not limit any refund rights that cannot be excluded under applicable law.

We will review refund requests involving a duplicate charge, an incorrect charge, or a charge processed after a cancellation should have taken effect. Requests are reviewed individually, and submitting a request does not guarantee approval.

Requesting a refund

Email support@heymana.app from the address connected to your MANA account. Include your name, account email, charge date, Stripe invoice or receipt number, and the reason for the request. Do not send card or bank account details by email.

We normally review a complete request within five business days. If approved, we submit the refund to the original payment method within five business days of approval. Stripe and your bank may then take another 5–10 business days to show the credit on your statement.

Questions or billing disputes

If you do not recognize a charge or believe a payment is incorrect, contact support@heymana.app so we can investigate. This policy forms part of the MANA Terms of service.